Mary Brown continues to try to help with the same directory problem mentioned on 7-20-99. She calls twice the same day regarding it. Notice that she says I should not hesitate to call her and she will check her messages even though she will be out of town! That is service!

These two transcripts form part of a group with those of 7-20-99, 7-23-99, and 7-30-99, and my letter of 7-29-99.