LMOS: Loop Maintenance Operations System (Maintenance department)
COSMOS: Computer System for Main Frame Operations
Cable pair 1118, had been placed on the log of defective cable pairs in 1992, and it provided service to my residential phone number 462-5093. While providing service to me, cable pair 1118 was found defective on at least six separate occasions and never repaired (See: Cable Pair 1118: History of Failures, and no history of Repair). This proved that Pacific Bell had committed a series of frauds to conceal a never ending problem on my phone line. In the Formal Complaint, Pacific Bell (Now the "New AT&T") committed perjury, by denying that cable pair 1118 provided service to my phone number 462-5093.
The pattern of concealing problems and committing frauds (including perjury) also occurred on my two business phone lines. The "TH" (Trouble History) key on trouble tickets provides evidence that problems on my phone lines were not properly logged into the COSMOS. The COSMOS is the database that phone companies rely upon for general record keeping.
LMOS (Loop Maintenance Operations System)
According to the Qwest Communication website, after a trouble report is closed, the records must be properly recorded in the LMOS. The law requires the records to be accurate, and open to public record.
The Qwest Communications document titled, "LMOS Disposition and Cause Codes," states:
Code definition: Disposition and Cause codes identify the reason for service problems. Disposition Codes indicate the action taken to clear the reported trouble, while Cause Codes indicate why.
Code Analysis: Coding analysis provides information that enables each organization to identify trouble areas and provide direction to focus improvement efforts. Therefore, miscoding of trouble reports can lead to misallocation of corporate resources. For example, this data is the underpinning of many PIDs and inaccurate reporting can lead to inappropriate QPAP liability. Additionally, should external reviews determine disposition codes are inaccurately reported, Qwest may be subject to additional PIDs, QPAP liability, fines from the FCC's Enforcement Bureau…Narratives are a matter of PUBLIC record... When a trouble report has been closed out the narrative is stored in Loop Maintenance Operation System (LMOS). This database stores the customer of records line record and trouble history. This history can then be accessed at a later date, either by Qwest employees or upon request, provided to customers (including alternate providers), PUC data gathering request, etc. Thus it is critical that all narratives remain clear and concise, describing exactly what was done to resolve trouble…"
The Qwest document goes on to explain that even if no trouble is found, a narrative is required. The fact that Pacific Bell records provided in Testimony for the date of 01/30/01 did not match other documents, indicates that Pacific Bell purposely violated laws that require trouble reports to be properly recorded for PUC data gathering
The only logical reason to falsify the disposition and cause codes in the LMOS, and not provide correct information to the COSMOS, is to conceal problems.
LMOS doesn't match the COSMOS
The document shown above has the "TH" (trouble history) for the phone number 846-3642 and the date of 10/29/96.
In Testimony, Pacific Bell provided its documentation for the repair work on my phone lines dating back to August 1996. Not only were records altered to conceal problems, there were dates missing from the records. The date of 10/29/96, that is noted above, was missing from the Testimony.
This provides evidence that after Pacific Bell offered me $500 on October 17, 1996, Pacific Bell had problems on my business phone lines on 10/29/97, and purposely concealed the problem. It is important to understand the service problem could have been prevented, but the evidence indicates the legal department ordered management to do nothing unless I signed a release of liability document created by the legal department. The evidence that the legal department ordered management to do nothing is based on the fact that the legal department denied that cable pair 1118 provided service to me.
The fact that Pacific Bell records had been altered, indicates that Pacific Bell purposely violated laws that require trouble reports to be properly recorded for PUC data gathering. The fact that the phone company Attorney created a fictional phone number corroborates that many of the frauds can be linked to the legal department.
TAMPERING WITH THE EVIDENCE, AND MISSING DATES
The TH key shows the dates 06/04/97, 09/04/97, and 03/02/97. These dates are suppose to be put into the the LMOS (Loop Maintenance Operations System) when trouble is reported. Pacific Bell stated it provided repair records in its Testimony dating back to 1996. Even if no problems were found on my phone lines, all of the dates shown above should have been in the repair history that Pacific Bell provided in Testimony-- the law requires it.
The dates for 06/04/97 and 09/04/97 are missing from the records Pacific Bell provided in Testimony. This is evidence that the LMOS was not properly maintained, as required by law, and/or that Pacific Bell attorneys had intentionally concealed the dates from Testimony.
The fact that the attorney who provided the above document erased the trouble code 98 from the above document corroborates that the legal department was responsible for the altered records.
last edited 05/08/08