AT&T response to the FCC's inquiry as a result of my Congresswoman's request. This answer confirms in writing some of the directory listing and telephone line problems I experienced with my service between September 2000 and March 2001, when adjustments were made to my bill.

AT&T did not want to explain, in writing, why the adjustments were made when I asked the question through the CPUC. I do not ask such questions to be frivolous, I ask because the answers support my complaints that my phone line and/or directory problems and/or billing problems, have been chronic literally for years, having never been resolved through 2008, and continue to the present time, despite AT&T's frequent assertions to the contrary.

Please see also the CPUC letter of April 27, 2001 for comparison.